Since , we understand that our customers are busy people, we developed a new feature for the Smart Issue Templates that will reduce the time you have to spend on Jira Issues. Now, you can apply an entire Hierarchy of the repeated issues on a preconfigured schedule.
To use this feature you need to click on the Templates tab in your Jira instance and in the dropdown menu proceed proceeds to the “Manage Hierarchies” option.
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How to select the Hierarchy I need?
In the opened-up screen, you just need to choose an existing Hierarchy of yours that you want to be applied on to the schedule. Select a Hierarchy by clicking on its name and then hit the “Add Schedule” button which is located right in the center of the screen.
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After the “Add Scheduler” button is clicked, the “Add Scheduler” window will pop up. In this window, you will have to set the configurations based on which the future issues will be created.
How to set up a Scheduler?
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In this window you need to fill in the following fields:
Name - this is just the name of the scheduler which has to be unique
Hierarchy - this is a dropdown menu where you should choose the Hierarchy that you want to create a Scheduler for. By default, there will be a Hierarchy that you have chosen on the previous screen. We made it possible to switch Hierarchies from this window in case you changed your mind and want to create a Scheduler for a different Hierarchy.
Schedule (CRON) - Here you have to set up the schedule you want the Scheduler to follow when creating new Hierarchies. As you can see on in the picture above, there is a set of buttons:
Hourly
Daily
Weekly
Monthly
Yearly
Names The names of each of the buttons are pretty much self-explanatory. With these buttons, you can choose an interval which with the Scheduler will be creating create new Hierarchies. In case if there is no convenient option, you can create your own schedule with the help of a set of fields just below these buttons.
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As soon as the window gets closed you will see your newly created Scheduler in the list of all Schedulers. There you will be able to get all the information that the Scheduler contains as well as an access to the “Is Active” control button. You can toggle on and off the chosen Scheduler whenever you want.
Also, In case if the Scheduler has never been used or is not going to be used, you will be able to see that with a help of a “Never” notification in the appropriate columns of the table.
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If you are willing to get rid of a specific Scheduler once and forever, you can do it by clicking on the trashcan icon, which is located in the very right corner of the Scheduler window.
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Scheduler permissions and how to
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configure them?
If you are an admin and you want to configure permissions for the scheduler you need to navigate to addon permissions configuration.
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Then you need to go to Hierarchy Permissions and you will see Setup Scheduler.
What’s the Scheduler behavior in case the user is inactive?
For instance, there is a hierarchy that consists of several nodes that are assigned to different users. One of the assignees is Inactive for some reason as is displayed on the screenshot below.
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The hierarchy will be applied by the scheduler as usual, but the issues assigned to the Inactive user will not be created, they will be skipped.
What’s the Scheduler behavior in case the user is deleted?
For instance, there is a hierarchy that consists of several nodes that are assigned to different users. One of the users is Deleted as it is displayed on the screenshot below by clicking the ‘Delete’ button.
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The hierarchy will be applied by the scheduler, as usual, the issues assigned to the Deleted user will be created as well but the assignee will be Automatically changed by Jira to Unassigned.
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