When creating a support request to Software TankAppsDelivered, Inc, we will respond no more than 24 business hours from the time of your request.
Our intention is to help you faster, but as we are a small company we appreciate your patience.
Software Tank AppsDelivered, Inc will use reasonable efforts to perform the Support in accordance with the SLA, but will not be responsible for delays caused by the Client or for reasons beyond Software Tank’s AppsDelivered, Inc control.
Business Hours and Response Time
Software Tank’s AppsDelivered, Inc business hours are Monday - Friday, 9AM - 5PM PDT.
Software Tank AppsDelivered, Inc is closed on major Ukrainian holidays including:
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Help with issues during installation.
Help with issues during upgrades.
Help troubleshooting problems with Software Tank’s add-ons.
Help identifying work-aroundsworkarounds.
Support Does Not Include
Product training.
Customers who do not have a valid and current license or active subscription.
Support related to non-Software Tank’s AppsDelivered’s add-ons.
Support for JIRA issues.
Support in any language other than English, Russian or Ukrainian.
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