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If the Apply button in the Comment row is disabled, that means the Group does not allow to apply the current Comment Template for this Project, Issue Type, or by a member of your Jira users group. Read more about Group restrictions here (PUT A LINK TO THE GROUPS RESTRICTIONS PARAGRAPH).
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From the Nested Comments
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If the Comment is not shown in the Templates list, that means the Group does not allow to apply the current Comment Template for this Project, Issue Type, or by a member of your Jira users group. Read more about Group restrictions here (PUT A LINK TO THE GROUPS RESTRICTIONS PARAGRAPH).
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Doesn’t matter who is an author of the Comment Template - the author of the comment in the Comments section will always be a user who had applied it. |
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