Getting Started

Owned by Riley Venable
Last updated: Jul 07, 2022
1 min read

Welcome to the Smart Comments documentation page!

 

The Smart Comments app is your way to organize your commenting routine:

  • Create multi-level comment treads

  • Make internal threads in the Service Management projects

  • Save your favorite Comments as a Templates

  • Control Comment Templates usage by Groups

  • Default Jira permissions built-in for the Threaded Comments

  • Extended permissions system for the Smart Comments Templates

  • Use System and Custom Variables for dynamic data

  • Improved filters for the best comment search

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It is helpful for you if:

  • You have to use the same comments a lot

  • Have long discussions on your Jira issues and want to structure it

  • Want to add internal threads to your Customer Support portal

  • Need to organize your Customer Support team

  • Need improved filtering and sorting for the best comment navigation experience