The analytics section of Await Cortex allows you to monitor how users are engaging with your deployed agents.

Instructions

Go to the agent's tab and click on an agent you have created
Once inside your agent panel you will have 4 tabs to choose from - Configuration, Chat Interface, Analytics, Cached Answers, and Safeguards. Click “Analytics”.
Filter by the dates you want to see analytics for:
Scroll down to access the conversations section. Conversations allows you to see the conversations users are having with your agent. You can filter conversations by date ranges much like you can with the analytics charts above. You can click to expand and view whole conversations.

Chart Glossary

Expand

title	Click to Expand

Chart Title	Chart Description	Chart Unit
Bot Open Count by Unique Users	How many times a unique user has opened one of your agents.	Count
Average Interaction Duration	The average amount of time a user interacts with your agent.	Minutes
Page Load Count by Unique Users	How many times a user has loaded a page with your embedded agent present.	Count
Total Bot Load Events	How many times your agent has been loaded by a user.	Count
Total Bot Open Events	How many times a user has clicked on your agent and opened it.	Count
Average Interaction Duration	The average amount of time a user interacts with your agent.	Seconds
Users With Multiple Bot Sessions	The amount of users that have used your agent more then once.	Count
Popular Countries	The top 5 countries that your agent users are from.	Percentage
Popular Continents	The top 5 continents that your agent users are from.	Percentage
Popular Languages	The top 5 languages that your agent users speak.	Percentage
Popular Entry Points	The top 5 domains your users are accessing your agent on.	Percentage
Interaction vs Non-interaction Ratio	People who visited your domain, opened your agent, and asked a question, versus those who did not.	Percentage
Devices	The agent users on Desktop versus Mobile.	Percentage

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