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Cached answers in Await Cortex allow you to store answers to common questions for later so they can be easily served to users. They allow you to have more control over the answers that your chatbot provides to common questions.
Instructions
Go to the agent's tab and click on an agent you have created
Once inside your agent panel you will have 4 tabs to choose from - Configuration, Chat Interface, Analytics, Cached Answers, and Safeguards. Click “Cached Answers”.
Here you see all the answers that have been cached. Answers are cached after their associated questions have been asked 5 times. Cached answers can be edited by changing the text and source links. They can also be disapproved if you do not like the answer provided. Responses will be generated by AI as usual. See graphics below ⬇️
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