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Cached answers can be generated in 4 ways…
By uploading a CSV filed with one column filled with the questions you want cached answers for.
Option 1: By the same answer being provided to a question 5 times
If a user asks the same question of your chatbot 5 times and gets a similar answer every time, the question and answer combo will automatically be added to the cached answer screen for approval. This will be indicated by a symbol in author column of a silloutteperson outline:
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Option 2: By auto-generating them based on your selected knowledge bases.
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