At this moment, Atlassian Expert can remember the context of previous messages in the chat by the usage of the Reply option:
Click the Reply button under the Atlassian Expert message to get a more detailed reply without entering the first query again. The thread will be opened, and you can specify your question there with a minimum of details:
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Edit chat name
Every new chat creates with the “New chat“ name by default.
Also the name of the chat changes automatically by the bot after sending the first message in the chat. The name will depend on the context of the sent message.
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You can change the chat name any time for better navigating through the large list of chats. Simply click the “Edit name“ icon, enter new chat name in the appeared text field and save it.
Edited chat name will appear both in the chat panel and side navigation tab.
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Search in the chat
To use the search feature, find the “type to search“ text field:
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You can enter the word, number or character you're looking for. This could be a single word, a part of the word, or even a full phrase. As you type, the chat panel will begin to filter messages that contain your search query. These messages will be highlighted to make them easily identifiable:
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To view a message in the context of the chat history, simply click on it in the search results. This will redirect you to the location of the message within the chat. From there, you can read the surrounding messages to get a better understanding of the context.
Bookmark
You can bookmark your chats for easy access in the future. To do it, click the “Bookmark” icon in the chat toolbar:
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To redo this action click the “Bookmark” icon again.
All bookmarked chats will be shown in the side navigation tab in the Bookmarked section:
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Delete chat
If you want to delete a chat - click the “bin” icon in the chat tool bar section:
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Click the “Delete” button to confirm this action:
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Delete messages
Sometimes, you may want to delete specific messages from your chat history. Whether it's to declutter the conversation or remove irrelevant information, the process is straightforward.
Here's how to do it:
To begin, click on the 'Select' button, usually located at the top or side of the Chat tab. This will activate the selection mode, and checkboxes will appear next to each message in the chat.
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With the selection mode activated, you can now choose the messages you want to delete. To do this, simply click the checkbox next to each message. If you want to delete all messages, click the “Select All” button.
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Once you've selected all the messages you want to delete, click the “Delete” button in the chat tool bar. A confirmation dialog will appear, asking you to confirm your decision. If you're sure, proceed with the deletion.
If you decide not to delete any messages or if you've finished deleting, you can exit the selection mode by clicking the 'Cancel' button in the Chat tab. This will uncheck all checkboxes and close the 'Delete' mode.
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Remember, deletion is permanent and cannot be undone, so always double-check before removing any messages. |
Export Chat
To conveniently save your chat data, you can export it in the file format to your device.
Follow these steps to export your chat:
Navigate to the chat tool bar.
Locate the export button
Click the export button.
After clicking the button, a csv file will be downloaded to your device. This file contains your chat data, making it easy to store, analyze or share the conversation history as needed.