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Cached answers can also be bulk, approved, disapproved, deleted, and moved to pending by clicking the checkbox in the top left of the cached answers screen and selecting all, or individually selecting Q/A combos.
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Cached answers are the perfect way to ensure the answers you provide users are always 100% accurate.
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See What Source Links Have Been Updated
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You can see which source links have been updated in your knowledge base and broken your cached answers |
Instructions
Click the bell icon in cached answers
Make sure no links have broken (if they have been you will be notified in cached answers)
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Adding Download Links to Cached Answers
Instructions
Open a cached answer and insert a download link to a PDF or other file format. Select the correct file format and click save. You must then approve the answer.
Now when you ask the question you will have a link to download the PDF:
