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Cached answers in Await Cortex allow you to store answers to common questions for later so they can be easily served to users. They allow you to have more control over the answers that your chatbot provides to common questions.

Feature: Cached Answers

Instructions

Expand
titleClick to Expand

  1. Go to the agent's tab and click on an agent you have created

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  2. Once inside your agent panel you will have 4 tabs to choose from - Configuration, Chat Interface, Analytics, Cached Answers, and Safeguards. Click “Cached Answers”.

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  3. Here you see all the answers that have been cached. Answers are cached after their associated questions have been asked 5 times. Cached answers can be edited by changing the text and source links. They can also be disapproved if you do not like the answer provided. Responses will be generated by AI as usual. See graphics below ⬇️

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Generating Cached Answers

Cached answers can be generated in 4 ways…

By uploading a CSV filed with one column filled with the questions you want cached answers for.

Option 1: By the same answer being provided to a question 5 times

If a user asks the same question of your chatbot 5 times and gets a similar answer every time, the question and answer combo will automatically be added to the cached answer screen for approval. This will be indicated by a symbol in author column of a silloutteperson outline:

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Option 2: By auto-generating them based on your selected knowledge bases.

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The final way to create cached answers is by

Anchor
uploading
uploading
a CSV with a column full of answers you want to generate answers for. This method is perfect for brainstorming possible questions your users might ask in a different place and then uploading those questions, getting possible answers for them, and approving them that way. Think of it as the auto-generation method, but you must provide the questions.

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Cached answers can also be bulk, approved, disapproved, deleted, and moved to pending by clicking the checkbox in the top left of the cached answers screen and selecting all, or individually selecting Q/A combos.

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Cached answers are the perfect way to ensure the answers you provide users are always 100% accurate.

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See What Source Links Have Been Updated

Info

You can see which source links have been updated in your knowledge base and broken your cached answers

Instructions

  1. Click the bell icon in cached answers

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  2. Make sure no links have broken (if they have been you will be notified in cached answers)

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Adding Download Links to Cached Answers

Instructions

  1. Open a cached answer and insert a download link to a PDF or other file format. Select the correct file format and click save. You must then approve the answer.

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  2. Now when you ask the question you will have a link to download the PDF:

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