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The analytics section of Await Cortex allows you to monitor how users are engaging with your deployed agents.
Feature: Analytics
Instructions
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Go to the agent's tab and click on an agent you have created  Image ModifiedOnce inside your agent panel you will have 4 tabs to choose from - Configuration, Chat Interface, Analytics, Cached Answers, and Safeguards. Click “Analytics”.  Image ModifiedFilter by the dates you want to see analytics for:  Image ModifiedScroll down to access the conversations section. Conversations allows you to see the conversations users are having with your agent. You can filter conversations by date ranges much like you can with the analytics charts above. You can click to expand and view whole conversations.  Image Modified Image Modified
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Chart Glossary
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Chart Title | Chart Description | Chart Unit |
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Bot Open Count by Unique Users | How many times a unique user has opened one of your agents. | Count | Average Interaction Duration | The average amount of time a user interacts with your agent. | Minutes | Page Load Count by Unique Users | How many times a user has loaded a page with your embedded agent present. | Count | Total Bot Load Events | How many times your agent has been loaded by a user. | Count | Total Bot Open Events | How many times a user has clicked on your agent and opened it. | Count | Average Interaction Duration | The average amount of time a user interacts with your agent. | Seconds | Users With Multiple Bot Sessions | The amount of users that have used your agent more then once. | Count | Popular Countries | The top 5 countries that your agent users are from. | Percentage | Popular Continents | The top 5 continents that your agent users are from. | Percentage | Popular Languages | The top 5 languages that your agent users speak. | Percentage | Popular Entry Points | The top 5 domains your users are accessing your agent on. | Percentage | Interaction vs Non-interaction Ratio | People who visited your domain, opened your agent, and asked a question, versus those who did not. | Percentage | Devices | The agent users on Desktop versus Mobile. | Percentage |
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