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Welcome to the Smart Comments documentation page!

💬 The Smart Comments app is

considered

your way to organize your commenting routine:

create

  • Create multi-level comment treads

make

  • Make internal threads in the

Servisedesk projectsdefault

  • Service Management projects

  • Save your favorite Comments as a Templates

  • Control Comment Templates usage by Groups

  • Default Jira permissions built-in

improved

  • for the Threaded Comments

  • Extended permissions system for the Smart Comments Templates

  • Use System and Custom Variables for dynamic data

  • Improved filters for the best comment search

🚀 See in the future updates:

  • ability to create saved comments to apply in one click

  • comment variables

    • restrict saved comments visibility by groups

    ?? Follow us for future updates!

    ✅ It is

    useful

    helpful for you if:

    • You have to use the same comments a lot

    • Have long discussions on your Jira issues and want to structure it

    • want Want to add internal threads into to your Customer Support portal

    • need Need to organize your Customer Support team

    • Need improved filtering and sorting for the best comment navigation experience