Deleting Templates of Inactive Users in Jira

Prerequisites:

• You must be a Jira Admin to perform this action.

• Backup all Jira Data Center data before proceeding. This is important as you cannot recover deleted templates once the action is completed.

Steps:

1. Ensure you have Jira Admin privileges:

   • You need to have administrative rights in Jira to access and perform actions on the templates.

2. Backup Jira Data:

   • Before making any changes, ensure that you back up your Jira Data Center data to avoid potential data loss.

   • You can use Jira's built-in backup functionality or your preferred backup solution.

3. Access the API Endpoint:

   • Open a browser and navigate to the following URL:

     http://<customer-domain>/rest/smartissuetemplates/1.0/template/delete/inactive-owners

     • Note: Replace <customer-domain> with the actual domain name of your Jira instance. For example, if your Jira domain is jira.example.com, the URL should look like:

       http://jira.example.com/rest/smartissuetemplates/1.0/template/delete/inactive-owners