Be specific.
Always specify the topic you’re referring to in the request (specific application, website, company etc)
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Example: Instead of asking "Tell me about the latest version" you could ask, "What is the latest Jira Data Center version?" |
Ambiguity
Ensure that your request is unambiguous or provide as much clarifications as possible to get most relevant response.
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Example: Instead of asking "How to add a user" you could ask, "How to add a user to the team managed project as a site administrator?" |
Short questions
Try to avoid very short requests consisting of 2-3 words.
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Example: “what issue", “give permission“, “where profile“ |
Complex questions
If your question consists of multiple parts which are related to the same topic or your question will require a long reply with a lot of steps than it will be better to break down your questions into smaller parts to get more accurate response.
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Example: Instead of asking "What are the new features of the new version of the Bitbucket and how to integrate it with Jira Cloud?" you could ask 2 separate questions "What are the new features of the new version of the Bitbucket?" and “How to integrate new version of the Bitbucket with Jira Cloud?“ |