Tips & prompts to improve interaction with the bot

Owned by Riley Venable
Last updated: Sept 01, 2023
2 min read

  • Be specific

Always specify the topic you’re referring to in the request (specific application, website, company etc)

Example: Instead of asking "Tell me about the latest version" you could ask, "What is the latest Jira Data Center version?"

  • Ambiguity

Ensure that your request is unambiguous or provide as much clarifications as possible to get most relevant response.

Example: Instead of asking "How to add a user" you could ask, "How to add a user to the team managed project as a site administrator?"

  • Short questions

Try to avoid very short requests consisting of 2-3 words.

Example: “what issue", “give permission“, “where profile“ etc.

  • Complex questions

If your question consists of multiple parts which are related to the same topic or your question will require a long reply with a lot of steps than it will be better to break down your questions into smaller parts to get more accurate response.

  • One question at a time

Allow the bot to complete its previous response before asking the next question to ensure you get the most accurate information.

  • Bot can’t provide the answer

Await.ai bot may have specificities or limitations related to the wording. If you didn't get the answer the first time, try rephrasing your question/request or just swap the words in the sentence.