Manage Comment Templates

Owned by Tetiana Bohdanova (Deactivated)
Last updated: Jun 30, 2022
4 min read

The Templates is the first and main tab on the Smart Comments Templates panel.

Page Components

  1. Navigation tabs

  2. Comment Templates Filters

  3. Comment Template Groups

5. Comment Template name link

6. The ‘Apply’ button

7. The ‘Delete’ icon

8. The ‘Create Template’ button

Create a Comment Template

From the Templates tab

1. Click the Create Template button

2. Enter the Comment Name

3. Select one of the existing tags or create a new one in the Tags field

4. Select the Group where your Comment will be available. By default, the GLOBAL group is selected.

5. Finally, enter the comment body - use text styles and variables to make it perfect.

6. Click the Save button to save a new Comment Template

From the Nested Comments

There is an ability to save comments you like even if they were created before.

1.Open the Smart Comments tab in the Activity section of the Jira Issue

2. Click the ‘Edit’ button under the comment you want to save as a Template

3. Click the ‘Create template’ button

4. In the ‘Create Template’ dialog fill out all fields the same way as while creating a template from the Templates tab: create Name, select Tags, Group and edit a comment body if it is needed.

5. Click the ‘Save’ button

Edit a Comment Template

It is possible to edit every field of your Comment Template. To open an editor:

1. Open the Templates tab on the Smart Comments Templates panel.

2. Click the Comment Template name

3. Edit the data you need

4. Click the ‘Update’ button to save all changes

Delete a Comment Template

1. Open the Templates tab on the Smart Comments Templates panel.

2. Click the Bin icon in the Comment Template name row

3. Click the ‘Delete’ button in the ‘Delete Template’ confirmation dialog

If one of the actions above is unavailable, you may not granted with the appropriate Permission.

Searching for a Comment Template

There are three main parameters for template searching: by Group, by Name, and by Tag.

  • by Group - all comments are distributed according to the groups to which they belong. Click the expander button next to the name of the corresponding group to see your comment in the list

  • by Name - enter a full Comment Template name or its part to the search field above the Comments list to find a comment you want. The results will be shown together with the Groups to which Comments belong. This search is case-sensitive.

  • by Tag - select a Tag name to see all Comment Templates you had used this tag with.

Combine all types of searching for the best results.