Apply Hierarchy by Schedule

Create Hierarchy Scheduler

1. Select a Hierarchy you want to add a scheduler to on the ‘Manage Hierarchies’ page

2. Click on the Hierarchy Name in the ‘Name’ column

Open

3. Click the ‘Add Scheduler’ button on the Hierarchy View page.

Open

4. The ‘Add Scheduler’ dialog is opened

5. Set the configurations for the time of applying your hierarchy

6. Select the timezone you want your issues to be applied by (in another case the UTC+0 will be used)

7. Click the ‘Add' button

8. Your scheduler is created!

Set the timezone for the Smart Issue Templates scheduler

Once, the CRON schedule applies issues for UTC+0 time zone it is important to convert time for applying hierarchy according to your team's current timezone.

However, we added the ability to select a specific time zone which will be used for setting and applying the Smart Issue Templates scheduler for each scheduler:

Now you can select the time for executing the scheduler according to your UTC time zone. The time will be converted automatically and the hierarchy will be applied in time.

Manage Schedules

All available hierarchy schedulers are placed in the hierarchy details. You can see the information about schedulers:

• Name - scheduler name

• Scheduler (CRON) - periodicity of scheduler execution on selected instance timezone

• Execute Once - shows if the scheduler will be disabled after the first execute

• Is Active - switch this toggle to temporary disable/enable your scheduler without deleting it

• Last Execute - time of the last scheduler execute on your timezone

• Next Execute - time of the next scheduler execute on your timezone

• Total executes - number of the total executes for the current scheduler

• Edit - click to change scheduler settings (can be not shown if the ‘Edit Scheduler’ permission is not granted)

• Delete - click to delete permanently scheduler settings (can be not shown if the ‘Delete Scheduler’ permission is not granted)

Scheduler permissions

The Scheduler permissions are integrated into other Smart issue Templates permissions.

In this case, John Doe can create schedulers, but he will be able to edit and delete only the ones, he is the creator of.

However, members of the site-admins group can manage all schedulers, regardless of who is the scheduler owners.

Construct CRON expressions for a Scheduler

This article is adoption of Atlassian’s article on how to construct cron expressions for a filter subscription. We borrowed it because this is the best explanation of what CRON is and how to use it. We didn’t provide a link to the original article in our application because some of the contents of the original article differ from what we have in our application.

A CRON expression gives you more control over the frequency, compared to the default schedules. For example, you could define a CRON expression to notify you at 10:30 am (on UTC chosen) on the last Friday of June, September, and December.

Constructing a CRON expression

A CRON expression is a string of fields separated by spaces. The following table displays the fields of a CRON expression in the 'Add Scheduler' dialog, in the order that they must be specified (from left to right):

*note, CRON expressions are not case-sensitive.

Special characters

Examples