Files

Owned by Riley Venable
Last updated: Jun 25, 2024 by Zack Hill
2 min read

Feature: Files

The "Files" feature allows you to create a knowledge base from various file formats whether its an corporate documentation, sales report or software code. Supported file formats at this moment are: doc, txt, pdf, csv, json. This guide will help you use this feature effectively to build a comprehensive and tailored knowledge base for your chatbot.

Click “Get Started” below to learn how to create a knowledge base with a file.

https://app.supademo.com/demo/vdPcBB75QPPiImKiv_UPj

To create a new knowledge base from the one or multiple files you need to select the “Files“ mode in the “Create Knowledge Base“ page.

  1. Name: Enter a unique name for your knowledge base in the “Knowledge Base“ text field.

  2. Description: Provide a brief description of your knowledge base in the “Description” text field.

  3. Privacy Settings: Choose between “Private” or “Public” toggle. A “Public” knowledge base is accessible to all users, while a “Private” knowledge base is only accessible to the owner.

  4. Drag&Drop: Upload your file by dragging & dropping it in the “Drag&Drop“ area or simply click it to browse and choose the file from your device.

  • You can upload and convert into a knowledge base one or more files at a time.

  • You are able to upload multiple files with different formats at a time.

  • Ensure that the files size does not exceed the 4.5 Mb limit.

  • If you want to remove one file from the list you can click the cross icon against the file, if you want to remove all files from the list - click the cross icon in the top right corner of the list

  • Starting the process: Once you've configured the settings, click the “Start” button to start the creating of knowledge base process.

  • Completion: Once the process is completed, the data will be processed and integrated into your chatbot’s knowledge base. You can check your knowledge base by sending the message in the “Ask a question“ chat window

The "Files" feature is a powerful tool to enhance your AI chatbot’s knowledge base using your own documents and data. By following these steps, you can easily integrate valuable information into your chatbot’s responses, making it more helpful and informative for users.