Jira/Confluence

Feature: Jira/Confluence

Jira and Confluence modes are designed to seamlessly integrate with your organization's Jira and Confluence platforms, transforming data from both sources into a sophisticated, unified knowledge base. By extracting and assimilating information from specified Jira projects and Confluence spaces, it creates a comprehensive and dynamic knowledge repository.

Prerequisites

• Before creating the knowledge base you’ll need to establish the connection between Await Cortex application and your Atlassian Cloud instance via API. Learn the manual in the “Authentication“ article.

• Ensure that your Atlassian account has all required permissions to access to Jira projects and Confluence spaces you want to use for the knowledge base.

Creating a Knowledge Base

Select the “Jira“ or “Confluence“ Mode on the “Create Knowledge Base“ page.

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1. Name and Description:

   • Name: Enter a name for your knowledge base.

   • Description: Provide a brief overview of the knowledge base in the “Description” text field.

2. Select Connection:

   • From the “Select Instance“ dropdown menu, select one of the previously established connection to your Atlassian Cloud instance.

3. Choose Project or Space:

   • For a Jira-based knowledge base, select the relevant Jira project from the dropdown list.

   • For a Confluence-based knowledge base, choose the appropriate Confluence space from the dropdown list.

4. Set Data Limits:

   • Issues Limit for Jira: Set a limit of Jira issues which will be added to your knowledge base.

   • Pages Limit for Confluence: Set a limit of Confluence which will be added to your knowledge base.

5. Start the process:

   • Click the "Start" button to initiate the creation of the knowledge base.

   • After the process will end, you’ll see the list of issues/pages which were added to this knowledge base.

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