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🚨 Advanced Safeguards

🚨 Advanced Safeguards

Advanced safeguards are agent-wide safeguards you can toggle on and off to customize your chatbot's outputs. There are three options for advanced safeguards in Await Cortex:

  • External Sources - Toggle to enable or disable references to outside domains other than the allowed domain

  • Code Snippets - Toggle to enable or disable the bots ability to generate code snippets

  • Confidence - The higher the minimum confidence score, the more certain the bot has to be it’s answers and responses are correct based on it’s provided context

  • Geolocation - Restrict usage of Await Cortex to certain countries

  • Only Cached Answers - Only serve users approved cached answers

As of 5/17/24, Advanced Safeguards can be found in the Safeguards page.

Feature: Advanced Safeguards

Instructions

New Advanced Safeguards as of 7/1/24

Geolocation

The geolocation safeguard allows admins to restrict where users of Await Cortex interact from based on their country

Instructions

  1. Go to the agent's tab and click on an agent you have created

    image-20240424-185813.png

  2. Once inside your agent panel click Safeguards

    image-20240702-011200.png

  3. Click the Geolocation safeguard to expand it

    image-20240702-011507.png

     

  4. Click the country dropdown

    image-20240702-011923.png

  5. Choose the country(ies) you want to allow

    image-20240702-012004.png

  6. Choose the message you want to serve users not in your allowed countries, click save, and be sure to toggle the safeguard on.

    image-20240702-012640.png

Only Cached Answers

When toggled on, only answers that have been approved by your team will be served to users

Instructions

  1. Go to the agent's tab and click on an agent you have created

    image-20240424-185813.png

  2. Once inside your agent panel click Safeguards

    image-20240702-011200.png

     

  3. Toggle on the only cached answers safeguard

    image-20240702-013953.png